Lesson Learn: Keep Cool
May 13, 2021 – 10:15 am
It was a grumpy day, was busy doing things at the bar and suddenly customer came and asked about any taster for the beer. We have a policy of no tasting for certain reason.
Customer: can I taste the beers?
Me: sorry, no tasting!
Customer: how come no tasting?
Me: what’s the point? (Lansi tone)
Then I can see his face change. At that moment I realise I lose a customer already. My arrogant tone have cause me to lose a customer. Grumpy rushing mode chirp me and took the best of me. Could have handle it way better. But because I lazy to explain hence I lose out.
Lesson learn, should have just give in and let him try. Is not really a big deal either way. Will improve on it! Fighting!
